TERMS OF PAYMENT

Terms of Payment are effective from 11 March 2025 and are subject to review and change at any time.

INITIAL APPOINTMENT

Credit card details are required to secure your first appointment. Credit card details will be encrypted and securely stored on our online payment platform "Stripe". For new clients, a deposit of $115 (50% of the session fee) is required when booking an initial appointment. This will be deducted from the first session fee.

PRIVATE PAYING CLIENTS

To book an appointment, all privately paying clients must provide their credit card details. Credit card details will be encrypted and securely stored on our online payment platform, Stripe. Stripe is our preferred payment method. All sessions are payable at the time of the consultation and will be charged through Stripe. Credit card details are entered directly into Stripe and are not recorded, held or stored by Aspiring Psychology. Aspiring Psychology staff cannot view or access client credit card details once entered into Stripe. Clients are responsible for advising Aspiring Psychology when their credit card details change.

Please get in touch with us if you wish to arrange pre-payments.

WORKCOVER / CTP CLIENTS

Where services are being funded by a third party (e.g., an insurer) the individual client is still required to provide credit card details in line with Aspiring Psychology’s Cancellation Policy.

ASSESSMENTS

For psychological assessments, 50% of the service fee is required two weeks before the assessment, and the balance of 50% is due on the day of the assessment. All assessments must be paid for through Stripe. Aspiring Psychology will withhold the release of any assessment reports until full payment has been received.

MEDICARE REBATES

A Mental Health Treatment Plan (MHTP) may be obtained from your General Practitioner (GP) or a referral from a Psychiatrist or Paediatrician as part of the Australian Government's Better Access Scheme to help cover the cost of psychological therapy. A valid MHTP will be required and must be provided to be eligible for a Medicare rebated service. It must be dated before the appointment date to be applied and claimed. The current Medicare rebate of $96.65 per session will be applied.

Please be advised that the total service cost is required for Aspiring Psychology to process rebates. Once payment has been received in full and all Medicare details have been provided, this will be processed, and the rebate will generally be settled within 24 hours in your bank account linked to Medicare.

Unfortunately, and due to reasons out of our control, occasionally, there may be unsuccessful claims on our end; if this is the case, we will notify you and ask that you claim through Medicare in their app or clinic.

PRIVATE HEALTH REBATES

Private health rebates may be processed where possible at your appointment if you have your health fund card with you. Alternatively, you can manually submit your invoice to your health fund to receive your rebate.

REPORTS

Aspiring Psychology will withhold the release of any reports or documentation until full payment has been received.

DEBT COLLECTION

Stripe will be used for any overdue invoices, and receipts will be sent to you upon successful payment. Should your credit card decline, you will be contacted, and payment will be reattempted within seven days. If still unsuccessful, we will reattempt weekly until the outstanding amounts have been collected. Invoices not paid within 28 days will be sent to Aspiring Psychology’s debt recovery team, and the client will pay all costs associated with recovering this debt. No reports, documentation or services will be provided until the outstanding debt is fully recovered. Weekly reminders and emails are sent for payment in the lead-up to the account being sent to our debt collection team for recovery.

CREDITS / REFUNDS

Should you incur a credit on your account, the credit will be held on file and allocated towards future sessions. If this is not suitable, refunds will be paid directly into your bank account or refunded back via Stripe. This process can take 5-10 days. Aspiring Psychology is not able to offer cash refunds.

CASH

Aspiring Psychology is cashless, and we are unable to accept cash payments.

PAYMENT ENQUIRIES

If you have any questions, concerns, or enquiries regarding our payment policy, please get in touch with us (here).

Last updated: 11 March 2025